• Introduction
• Contact the Service Desk
• Equipment Checkout
• Training Videos

IT Department offers a number of computing and telecommunication services for our clients which are listed here and explained in further detail in the Services Catalog (.docx).

Service Desk
The Service Desk provides a single point of contact between our customers and IT Services. Contact the Service Desk (link to go to Getting Help web page) to report an incident (break/fix problem), to get an IT related query answered, or to put in a service request for new work. For more information on how to contact us, levels of support provided, change controls, target response times and how to request administrative computer accounts check out Service Desk.

Application and Database services
IT supports enterprise administrative and academic applications and databases which are used by TCTC to "run the institute's business".

Web services
TCTC has a variety of web services including: TCTC Public Web, Activities Calendar, Blackboard and eTC portal. This service includes website development, web marketing and analytics, web content publishing, and collaboration tools.

Strategic practices - Customer Focused with Technical Leadership
Strategic practices are a set of IT disciplines that support the activities, services and deliverables of IT Department to ensure that rigor and best practice methodologies are applied to the efforts and contributions to TCTC's success.

IT and Maintenances Services Request
IT and the Physical Plant work in collaboration to fill various request.

IT Operations services
The IT Operations provides interconnectivity between servers, computers and printers on all of the TCTC campuses that supports TCTC's main applications and systems. IT Operations manages both the academic, and administrative, servers that support TCTC's enterprise applications and teaching activities. We also protect institute data on the network storage systems with scheduled data backups and provide file recovery services. Set network/system maintenance windows for downtime are posted on eTC.

Printing services
High speed network printing, copying, scanning and Scantron services are available for students and staff at all the campuses.

Internet – Wireless & Network Connectivity
Connecting information systems and computing off campus and mobile phone support

Academic Support & Computing Labs
Classroom support and online materials

Accounts & Access
Setup and manage online identities

Software & Hardware
Support and recommendations
- Laptop Support, Software Downloads, office computing equipment support, Computer. Recommendations, more. . .

Security
Virus protection, Policies

Training & Education
text

Emergency Notification System
Alerts the TCTC community in the event of a weather or critical incident emergency. Information is conveyed on phone speakers throughout campus, displayed on the screens of ITS-managed computers, and sent to the cell phones of students, faculty and staff by text message (for those who opt in).

IT Policies, Procedures, Operational Level Agreement & Computing Standards
Best practices and TCTC Policy & Regs. and OLA overview

Telephone/Unified Communications
A high definition telephone and voicemail system that utilizes Voice over IP (VoIP) and allows voicemails to be delivered to email as well as for voicemail to be checked through a web interface. This system also has Unified Communications features: the integration of two or more communication services into a single interface, such as telephone, video conferencing, instant messaging, presence, voice mail and email.

Project Management
The CIO of IT leads the College’s IT project management efforts. IT receives project requests from all divisions and departments across campus and balances the various requests in the context of College’s strategic plan.

Services for Faculty and Staff
text